EMOTIONAL INTELLIGENCE IN BUSINESS
Training course-workshop on building skills to develop and manage emotional intelligence in business
Business International School
We work online all over the world
Emotional intelligence is a necessary professional competence (hard skill) of an executives and a preferential professional competence (soft skill) of a line employee.
Intensive course - workshop "Emotional Intelligence in business" allows you to develop emotional intelligence, increase communicative competence, gain confidence in public speaking, understand the emotions of others, cope with anger, distinguish sympathy from empathy and approach any business with interest.
in 2.5 weeks
- You will learn the basic approaches to emotional intelligence and its diagnosis.
- Develop the ability quickly and correctly identify emotional states.
- Learn to live emotions correctly and manage undesirable emotional states to increase your success in professional activities.
- Gain a set of specific skills and techniques for managing your emotions in communications, conflict situations and psychological influence.
- Form an idea of the system of emotional intelligence management in a business company and learn to apply tools for managing the emotional state of your subordinates, colleagues and partners.
The program is designed for business owners, senior managers and executives at various levels, as well as individuals interested in understanding, developing and managing emotional intelligence.
PROGRAM GOAL
WHO THE PROGRAM IS FOR
Сompanies executives
Business owners, entrepreneurs
All interested in the topic of EI
Line managers and employees
Coaches, psychologists, experts in helping professions
AS A RESULT OF THE TRAINING YOU WILL BE ABLE TO:
- Identify your emotional states, as well as the moods and feelings your colleagues and employees are experiencing at any given time;
- Manage undesirable emotions to increase your success in professional activities, negotiations, public speeches;
- Apply techniques to restore emotional and physical balance after stress and overload and in case of professional burnout;
- Strengthen your leadership and management competencies, improve your effective communication skills to achieve your individual and team results;
- Learn the process of assessing the emotional intelligence of employees, technologies for the development of emotional intelligence of employees and approaches to the organization of the employees’ strategic management system, taking into account the level of their emotional intelligence.
As part of the training, participants will gain knowledge of tools and learn practical methods that they can use in their work immediately after the program, and also will receive a personal certificate of completion.
SPEAKER – OKSANA MIACHINA
Professional Certified Coach of the International Coaching Federation (PCC ICF), Master of Psychology, MBA, coach-expert with 15+ years of leadership experience more than 3000 hours of practice with managers and owners of companies.
TRAINING FORMAT AND PROGRAM'S BENEFITS:
Online: 20 hours - 2.5 weeks, 5 sessions of 4 academic hours
Price: 20,000 rubles per person, for groups of 3 or more people 10% discount
Take the course online on your own (with certificate issue) -10000 rubles
- Theory-practice ratio = 40:60
- Practical training in small groups: obtaining not only theoretical, but also applicable in practice knowledge and skills
- Through the Zoom platform in the format of live communication with the trainer and group participants.
- Development of a new competence in the field of emotional intelligence in 2.5 weeks
- Networking: useful acquaintances for business and career development
- Personal support of the expert trainer and training materials in electronic form
- Personalized certificate of completion of the course-workshop
Price: 20,000 rubles per person, for groups of 3 or more people 10% discount
Take the course online on your own (with certificate issue) -10000 rubles
COURSE CONTENT
The program uses interactive lectures, discussions, brainstorming, business and role-playing games in groups, watching and analyzing video clips, working with cases and other activities.
For effective assimilation of the material, participants will receive detailed handouts, support and personal recommendations of a professional trainer.
Theme 1: Emotional intelligence - the most important skill of the future.
The content of the concept of "emotional intelligence". Models of emotional intelligence (J. Mayer, D. Caruso, P. Salovey, R. Bar-On, D.V. Lucin, D. Goleman, T. Bradberry). Components and principles of emotional intelligence. The role and importance of emotional intelligence in personal life and professional activity.
Topic 2: Diagnostics of emotional intelligence.
Modern methods of assessment of emotional intelligence: methods of expert assessment (technologies "assessment-center") and methods based on problem solving (emotional intelligence test of J. Meyer, P. Salovey and D. Caruso (MSCEIT V2.0), questionnaire R. Bar-On (Bar-On Emotional Quotient Inventory), test "EmIn" D. Lucin, methodology N. Hall, method "360 degrees" (EIV 360), etc.).
The content of the concept of "emotional intelligence". Models of emotional intelligence (J. Mayer, D. Caruso, P. Salovey, R. Bar-On, D.V. Lucin, D. Goleman, T. Bradberry). Components and principles of emotional intelligence. The role and importance of emotional intelligence in personal life and professional activity.
Topic 2: Diagnostics of emotional intelligence.
Modern methods of assessment of emotional intelligence: methods of expert assessment (technologies "assessment-center") and methods based on problem solving (emotional intelligence test of J. Meyer, P. Salovey and D. Caruso (MSCEIT V2.0), questionnaire R. Bar-On (Bar-On Emotional Quotient Inventory), test "EmIn" D. Lucin, methodology N. Hall, method "360 degrees" (EIV 360), etc.).
Topic 1: Recognizing your own emotions.
Verbal and non-verbal manifestations of emotional state. Behaviors and actions that reflect emotional state. Models of basic emotions (P. Ekman, C. Izard, etc.) Robert Plutchik's "Wheel" of emotions. Types of emotional experiences. Identification of one's own emotional state. Diary of emotions to develop the ability to identify emotions.
Theme 2: The ability to understand the moods and feelings of others.
External expression of emotions. Markers of emotion recognition. Levels of identifying the emotions of others. Recognizing emotions and effective communication. Techniques for increasing the ability to identify the emotions of another.
Verbal and non-verbal manifestations of emotional state. Behaviors and actions that reflect emotional state. Models of basic emotions (P. Ekman, C. Izard, etc.) Robert Plutchik's "Wheel" of emotions. Types of emotional experiences. Identification of one's own emotional state. Diary of emotions to develop the ability to identify emotions.
Theme 2: The ability to understand the moods and feelings of others.
External expression of emotions. Markers of emotion recognition. Levels of identifying the emotions of others. Recognizing emotions and effective communication. Techniques for increasing the ability to identify the emotions of another.
Topic 1: Utilizing emotion resources to achieve a goal.
Self-assessment of emotional state. "Quadrants" of mood. Tools for training employees to competently use their current emotional state. Cognitive triangle. Emotional triggers. Techniques for developing the ability to use the emotional state of employees for effective company activity.
Theme 2: Analyzing and understanding emotions.
Understanding the causes of emotions. Interrelation and mutual influence of emotions. Universal causes of basic emotions. Negative emotional states (stress, depression, fear of failure, etc.), their causes and consequences. Algorithm of using EI.
Topic 3: The role of empathy in human life.Affective, cognitive and predicative empathy. Manifestation of empathy. Diagnostics of empathy (questionnaires of M. Davis (IRI, Davis), C. Barok-Cohen (EQ, Baron-Cohen), R. Reniers (QCAE, Reniers) Steps of developmental constructive feedback.
Self-assessment of emotional state. "Quadrants" of mood. Tools for training employees to competently use their current emotional state. Cognitive triangle. Emotional triggers. Techniques for developing the ability to use the emotional state of employees for effective company activity.
Theme 2: Analyzing and understanding emotions.
Understanding the causes of emotions. Interrelation and mutual influence of emotions. Universal causes of basic emotions. Negative emotional states (stress, depression, fear of failure, etc.), their causes and consequences. Algorithm of using EI.
Topic 3: The role of empathy in human life.Affective, cognitive and predicative empathy. Manifestation of empathy. Diagnostics of empathy (questionnaires of M. Davis (IRI, Davis), C. Barok-Cohen (EQ, Baron-Cohen), R. Reniers (QCAE, Reniers) Steps of developmental constructive feedback.
Theme 1: Managing emotions and emotional states.
Triune brain. Neuroplasticity of the brain. Strategies of emotion management. Reducing the degree of emotions. Formation of "body language". Cognitive "processing" of the problem. Relaxation and breathing techniques. Ways to neutralize unpleasant emotional states (anger, fear, sadness, anxiety, etc.) and feelings (envy, jealousy, resentment, guilt) that hinder effective human activity and behavior. Synchrogymnastics by H. Aliyev. Scenario planning.
Theme 2: The concept of "emotional burnout" and its stages.
Markers of emotional burnout. Ways of prevention and correction of stress and emotional burnout. Stress management in the workplace.
Triune brain. Neuroplasticity of the brain. Strategies of emotion management. Reducing the degree of emotions. Formation of "body language". Cognitive "processing" of the problem. Relaxation and breathing techniques. Ways to neutralize unpleasant emotional states (anger, fear, sadness, anxiety, etc.) and feelings (envy, jealousy, resentment, guilt) that hinder effective human activity and behavior. Synchrogymnastics by H. Aliyev. Scenario planning.
Theme 2: The concept of "emotional burnout" and its stages.
Markers of emotional burnout. Ways of prevention and correction of stress and emotional burnout. Stress management in the workplace.
Topic 1: Emotional intelligence, awareness and behavior in conflict. Types of conflicts. Stages of conflict. Strategies of behavior in conflict.
Topic 2: Psychological influence and emotional intelligence.
The concept of "psychological influence". Attack, manipulation, argumentation as the main types of psychological influence. Forms of psychological attack. Defense against "barbaric" influence as a hidden technique of managing our emotions. Techniques of managing the emotions of others in the structure of psychological influence. Techniques of resisting influence.
Topic 2: Psychological influence and emotional intelligence.
The concept of "psychological influence". Attack, manipulation, argumentation as the main types of psychological influence. Forms of psychological attack. Defense against "barbaric" influence as a hidden technique of managing our emotions. Techniques of managing the emotions of others in the structure of psychological influence. Techniques of resisting influence.
IP Miachina O.V.
OGRNIP 324774600040119
© 2025. All rights reserved
OGRNIP 324774600040119
© 2025. All rights reserved
License of the Ministry of Education in Moscow for the right to carry out educational activities №Л035-01298-77/02285770